Refund Policy

Effective Date: January 1, 2025

1. Overview

This Refund Policy explains the circumstances under which refunds may be available for transactions conducted through PumpSwap ("we," "us," or "our"), operating at https://pumpswap.top/. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

By using PumpSwap, you acknowledge and accept the terms of this Refund Policy and understand that blockchain transactions are generally irreversible.

2. Nature of Cryptocurrency Transactions

2.1 Irreversible Transactions

Cryptocurrency transactions executed through blockchain networks are irreversible by design. Once a transaction is confirmed on the blockchain, it cannot be undone, canceled, or reversed by PumpSwap or any other party.

2.2 Smart Contract Execution

PumpSwap utilizes automated smart contracts to facilitate cryptocurrency swaps. These smart contracts execute autonomously based on predefined parameters. Once a transaction is submitted and confirmed, the smart contract completes the exchange automatically.

2.3 User Responsibility

You are solely responsible for verifying all transaction details before confirming a swap, including:

• Token types and amounts
• Exchange rates and slippage tolerance
• Recipient wallet addresses
• Network fees (gas fees)
• Transaction parameters

3. No Refund Policy for Completed Transactions

3.1 General Policy

As a general rule, PumpSwap does not provide refunds for completed cryptocurrency transactions. This includes but is not limited to:

• Completed token swaps
• Liquidity provision transactions
• Liquidity withdrawal transactions
• Any transactions confirmed on the blockchain

3.2 User Error

PumpSwap is not responsible for and cannot provide refunds for losses resulting from:

• Incorrect wallet addresses entered by users
• Sending tokens to incompatible wallets or contracts
• Errors in transaction amount or token selection
• Misunderstanding of platform functionality
• Failure to understand slippage settings
• Changes in market prices after transaction initiation

3.3 Market Conditions

No refunds will be provided for losses resulting from:

• Market volatility or price fluctuations
• Slippage exceeding user expectations
• Impermanent loss from liquidity provision
• Changes in token value after transactions
• Unfavorable market conditions

4. Trading Fees

4.1 Non-Refundable Fees

The 0.3% trading fee charged by PumpSwap on all swaps is non-refundable. This fee is automatically distributed to liquidity providers and cannot be recovered once a transaction is executed.

4.2 Network Gas Fees

Blockchain network fees (gas fees) paid to validators are non-refundable. These fees are determined by network conditions and paid directly to blockchain validators, not to PumpSwap. We have no control over these fees and cannot provide refunds for them.

5. Failed or Pending Transactions

5.1 Failed Transactions

If a transaction fails due to technical issues before blockchain confirmation:

• Your tokens will typically remain in your wallet
• No swap will occur, and you retain your original assets
• Network gas fees may still be consumed and are non-refundable
• You may attempt the transaction again

5.2 Stuck Transactions

For transactions stuck in pending status:

• Wait for the transaction to either confirm or fail
• Check blockchain explorers for transaction status
• Contact our support team for assistance in understanding the issue
• Note that PumpSwap cannot cancel or reverse pending transactions

6. Technical Errors and Platform Issues

6.1 Platform Technical Issues

In the rare event that a transaction fails due to a verified technical error on PumpSwap's platform (not related to blockchain networks or smart contracts), we will investigate the issue on a case-by-case basis.

6.2 Investigation Process

If you believe you experienced a loss due to a platform technical error:

• Contact our support team immediately with full transaction details
• Provide transaction hashes, wallet addresses, and screenshots
• Allow time for thorough investigation
• Cooperate with our technical team during the investigation

6.3 Resolution

If we determine that a loss occurred due to a platform error on our part:

• We will work to identify an appropriate resolution
• Compensation, if any, will be determined based on the specific circumstances
• Resolution may take the form of service credits or other appropriate remedies
• Our decision on the matter will be final

7. Smart Contract Vulnerabilities

7.1 Security Measures

PumpSwap takes security seriously and conducts regular smart contract audits. However, we cannot guarantee absolute security against all potential vulnerabilities.

7.2 Exploit or Hack

In the event of a smart contract exploit or security breach:

• We will investigate the incident immediately
• We will communicate transparently with affected users
• We will explore all available options for recovery
• Refunds or compensation are not guaranteed and depend on circumstances

7.3 Limitation of Liability

PumpSwap's liability for losses due to smart contract vulnerabilities is limited as described in our Terms & Conditions. We recommend users only transact with amounts they can afford to lose.

8. Fraudulent Activity

8.1 User-Initiated Fraud

No refunds will be provided for losses resulting from:

• Phishing attacks or social engineering scams
• Compromised private keys or seed phrases
• Fraudulent tokens or scam projects
• Unauthorized access to your wallet

8.2 Reporting Fraud

If you suspect fraudulent activity:

• Contact our support team immediately
• Report the incident to appropriate law enforcement
• Secure your wallet and change credentials
• Understand that recovery may not be possible

9. Disputed Transactions

9.1 Dispute Process

If you wish to dispute a transaction:

1. Contact our support team within 48 hours of the transaction
2. Provide complete transaction details and explanation
3. Submit any supporting evidence or documentation
4. Allow 10-15 business days for investigation
5. Accept our final decision on the matter

9.2 Investigation Requirements

To investigate a dispute, we require:

• Transaction hash and blockchain confirmation
• Screenshots of the transaction interface
• Wallet addresses involved
• Detailed description of the issue
• Any relevant correspondence or evidence

10. Withdrawal Delays

10.1 Liquidity Provider Withdrawals

For liquidity providers wishing to withdraw funds:

• Withdrawals are subject to available liquidity in pools
• Some pools may have time-lock mechanisms
• You will receive assets based on your proportional share
• Token amounts may differ from initial deposits due to trading activity

10.2 No Refund for Impermanent Loss

PumpSwap does not provide refunds or compensation for impermanent loss experienced by liquidity providers. This is an inherent risk of liquidity provision that users accept when depositing funds.

11. Exceptions and Special Circumstances

11.1 Regulatory Requirements

In cases where refunds are required by applicable law or regulatory authorities, we will comply with such requirements to the extent possible given the decentralized nature of blockchain transactions.

11.2 Good Faith Efforts

While we maintain a strict no-refund policy for completed transactions, we may, at our sole discretion, make good faith efforts to assist users who have experienced significant losses due to extraordinary circumstances. Such assistance is provided on a case-by-case basis and does not create any obligation for future similar situations.

12. Prevention and Best Practices

12.1 User Education

To minimize the risk of losses requiring refund requests:

• Read all transaction confirmations carefully
• Start with small amounts when learning the platform
• Double-check all addresses and amounts
• Understand slippage tolerance settings
• Use test transactions for new wallets or tokens
• Keep your wallet and private keys secure

12.2 Platform Features

PumpSwap provides several features to help prevent errors:

• Transaction preview before confirmation
• Slippage warnings for unusual settings
• Price impact notifications
• Gas fee estimates
• Token information and verification

13. Contacting Support

13.1 When to Contact Support

Contact our support team if you:

• Experience a suspected platform technical error
• Have questions about a transaction
• Need help understanding your transaction status
• Believe you may be eligible for exceptional consideration

13.2 Support Response

Our support team will:

• Review your inquiry within 24-48 hours
• Provide information about your transaction status
• Explain why refunds may not be possible
• Offer guidance on preventing future issues

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on our website with an updated "Effective Date." Your continued use of PumpSwap after changes are posted constitutes acceptance of the modified policy.

15. Acknowledgment and Agreement

By using PumpSwap, you acknowledge that:

• You have read and understood this Refund Policy
• You accept the irreversible nature of blockchain transactions
• You understand that refunds are generally not available
• You are responsible for verifying all transaction details
• You accept the risks associated with cryptocurrency trading

16. Contact Information

17. Final Notes

This Refund Policy is designed to set clear expectations about the nature of transactions on PumpSwap. The decentralized and irreversible nature of blockchain technology means that traditional refund mechanisms are not applicable. We encourage all users to exercise caution, conduct thorough research, and only transact with amounts they can afford to lose.

While we strive to provide a secure and user-friendly platform, ultimate responsibility for transactions rests with individual users. We are committed to supporting our users and will investigate legitimate concerns, but we cannot guarantee refunds for completed blockchain transactions.

Last Updated: January 1, 2025